Offline Troubleshooting

Clean Day is built to keep working when the tablet's internet drops.

What the display does offline

• It keeps showing the last screen it loaded, including the time and date.
• Notes, reminders, briefings, and night mode still start and end on time, based on a schedule it saved about 36 hours ahead.
• Weather is hidden after about 3 hours without an update, so an old temperature is never shown as current. The schedule then uses the full width.
• Reminders that appeared while offline are recorded and appear in Reminder history after it reconnects.

What waits until it reconnects

• New notes, routines, and appointments you add.
• Edits and deletions, which an offline tablet does not see.
• Fresh weather and calendar events.

Tablet restarted while offline

If the tablet restarts or its browser closes while there is no internet, the browser may show its own error page. Restore the internet connection and reload the display. If the page does not come back, open the display link again. See Connect a Display.

Checklist

1. Check the tablet's Wi-Fi is on and connected.
2. Restart the router if other devices are offline too.
3. Check the tablet's date and time are correct. The display follows the tablet's clock when offline.
4. Keep the tablet plugged in and set to never sleep.
5. In the portal, open the Devices tab to see the connected display.

Still stuck

Choose Feedback in the portal and describe what you see. See also the FAQ.